Question 1

How do I make a reservation?

Accepted Answer

Pick your dates directly on the Reservation page: the calendar shows real-time availability and you get an instant estimate. Submit your request in a few clicks, and your host confirms within 24 hours. You can also call us at 1 (819) 913-0765.

Question 2

Is a deposit required?

Accepted Answer

Yes. A 50% deposit of the total amount is required to confirm the reservation; the balance is due 30 days prior to arrival. A separate security deposit of $1000 is also required upon arrival: this covers any potential damages and is refunded within 48 hours of departure, subject to a property inspection.

Question 3

Can I find this chalet cheaper on Airbnb/VRBO/Expedia or other transactional sites? Are there any hidden fees?

Accepted Answer

No. Booking directly here is the fairest rate: no platform fee or commission is added to the price. You deal directly with your host, who replies within 24 hours. The breakdown (nights, cleaning fee, taxes) is transparent before you send your request, with no surprises on arrival.

Question 4

Is there a discount for longer stays?

Accepted Answer

The rate is tiered; the more nights you stay, the lower the price per night.
Maximum stay of 30 days.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 16H and check-out is before 11H30. Early check-in or late check-out may be possible depending on the schedule. Contact us in advance.

Question 6

How do I access the chalet?

Accepted Answer

The owner will be happy to welcome you (no secure key box for self check-in).

Question 7

Is the indoor pool always available?

Accepted Answer

Yes, the indoor pool is available year-round and is included in the rental price. The water is maintained at 30 °C.

Question 8

Is linen provided?

Accepted Answer

Yes, bed linen and towels are provided for all guests. Cleaning products are also available during your stay.

Question 9

Are pets allowed?

Accepted Answer

Unfortunately, pets are not allowed at Au5000 to maintain the property in good condition for all our guests.

Question 10

Is smoking allowed?

Accepted Answer

Smoking is strictly prohibited inside the chalet. A designated smoking area is available outside.

Question 11

Are events or parties allowed?

Accepted Answer

The chalet accommodates up to 10 people. Events or gatherings beyond this capacity are not authorized. Please contact us for special events.

Question 12

What is the cancellation policy?

Accepted Answer

See the cancellation policy in place for 5000.

Question 13

What happens in case of force majeure?

Accepted Answer

In case of force majeure (severe weather, natural disaster), we will work with you to reschedule your stay.

Frequently Asked Questions

Reservation

Arrival & Departure

Amenities

Pets & Rules

Cancellations